At Tipnew, we are committed to providing quality products and ensuring customer satisfaction. If you’re not fully satisfied with your purchase, please review our return and exchange policy below for details on how we can assist.

1. Eligibility for Returns

•Return Period: Items are eligible for return within 30 days from the date of purchase. After this period, we may not accept returns.

•Condition of Items: Returned items must be unused, unworn, unwashed, and in their original packaging with tags attached. Items that are damaged, soiled, or otherwise altered may not qualify for a return.

2. Non-Returnable Items

For health and safety reasons, certain items are not eligible for return:

•Undergarments, swimwear, and personal care items

•Clearance or final sale items as indicated on the product page

Please note that these items are final sale and cannot be returned or exchanged.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Email us at [email protected] or call +1 (323) 467-5171 with your order number, the items you’d like to return, and your reason for return.

2. Receive Return Authorization: Once our team reviews your request, we will provide a Return Authorization and detailed instructions for sending the item(s) back. Unauthorized returns may not be processed.

3. Ship Your Return: You are responsible for the return shipping costs unless the return is due to an error on our part (such as an incorrect or defective item). We recommend using a trackable shipping method to ensure the safe return of your items.

4. Exchanges

To exchange an item for a different size, color, or style:

1. Contact Us for Exchange: Reach out within 30 days of purchase to arrange an exchange. Exchanges are only accepted for items in their original condition, as outlined above.

2. Availability: Exchanges depend on current stock. If the desired item is unavailable, we will process a refund instead.

5. Refunds

•Inspection and Processing: Once your return is received and inspected, we will notify you of its approval status. If approved, your refund will be processed within 5-10 business days.

•Refund to Original Payment Method: Refunds will be credited to the original payment method used during purchase. Depending on your bank, it may take additional time for the credit to appear on your statement.

•Restocking Fees: Some items may incur a restocking fee; this will be communicated to you during the return process if applicable.

6. Damaged or Incorrect Items

If you receive an incorrect or damaged item, please notify us within 7 days of receiving the item:

•Documentation: We may ask for a photo of the damaged or incorrect item to assess the situation.

•Replacement or Full Refund: Once verified, we will send a replacement item or issue a full refund, including return shipping costs.

7. Return Address

All returns and exchanges should be sent to the following address after receiving authorization:

Tipnew Returns

8600 Emerson Ave

Los Angeles, CA 90045

USA

8. Questions or Concerns?

If you have any further questions or concerns regarding returns or exchanges, our support team is here to help. Contact us via:

•Email: [email protected]

•Phone: +1 (323) 467-5171

This Return & Exchange Policy is designed to provide a clear, hassle-free experience. Please feel free to reach out if you need additional assistance.

Thank you for shopping with Tipnew!